Terms and Conditions

In-Home Consultation

In order to provide the most accurate quote we generally require you to schedule an In-Home Consultation. At the consultation, we will discuss the details of your project with you and note any special considerations. Once we have all the information needed we can work up an estimate and send the requested quote. Consultations and quotes are provided at no cost. Note: Consultations can take up to an hour to an hour ½


Are  an approximate cost based on initial measurements, size, style, type of finish, etc. and details discussed at consultation, estimated time to build and install.  We do our best to estimate as close as possible the total cost for all factors known at the time a quote is provided. Pricing from the original estimate may change if details are modified and time to build and materials are higher in cost than originally estimated.

Design and Project Concept

Preparing  and providing a visual representation of your project takes time and can be a very helpful tool in the design process. We may provide a basic layout or concept sketch along with the estimate. However a signed contract and 25% non-refundable deposit are required in order to proceed with the design and drawing process.

Contract and Deposit

Upon acceptance of our contract, terms & conditions and the required 25% deposit (see above), we can start or continue with the design process. We will work with you personally to refine and finalize the layout and design details for your project through drawing revisions and in-person meetings. Up to three drawing revisions will be provided, further revisions may incur drafting fees.

For projects of $2,500 or less the terms are 50% deposit with balance due upon delivery.

Build and Installation 

Once final details have been decided and approved by client we will schedule a pre-build meeting to review details and provide any samples needed. An additional 25% of the total cost will be due at this time as well before shop work begins on your project.  Any changes made after the build begins will incur additional charges. Most projects have a two – three week build time and a one – two day installation. Final Balance is due upon completion on day of installation.

Materials, Hardware & Specialty Items

Material and style samples will be provided as needed before work begins. This can include but is not limited to: wood type, stain color, style of cabinet/ drawer facings, trim, molding, architectural glass type, lamination or melamine choices, paint color, etc.

Color of Stain or Paint (Matching & Blending)

If a match is requested we can match very close in a manner that will blend well with existing units but we cannot guarantee an exact match. Stain and color can be blended to an approximation only, depending on type of wood, age of existing stain and/or cabinets, color of original stain used, etc.

Up to three sample colors provided with the price of the project – any more after that will be billed for time spent mixing and making the additional samples for client review and approval (at $55 per hour plus cost of any additional materials (stain colors to mix, sealer, lacquer, wood for sample)

What is not included in a project quote 

Granite, Formica or similar counter top materials, removal of existing cabinetry (unless otherwise agreed to in advance), under-cabinet lighting or any type of electrical, plumbing, drywall or flooring modifications.

Cabinet hardware 

There are hundreds of different types and styles available and it is not possible for us keep these items in stock. All handles, drawer pulls, knobs or specialty and decorative items will be bought and supplied by the client - installed by CWP. See our web site page at: www.customwoodproductsphoenix.com/cabinet-hardware for more information and suggestions on where to find these if needed.


Tall cabinets and shelving must be attached or fastened to an adjoining, solid surface in order to comply with all applicable safety regulations and licensing requirements. This may include drilling holes in walls, attaching fasteners to wall supports, beams or floors and ceilings. It may include masonry surfaces as well. This requirement cannot and will not be waived.